Course Description
The course examines decision making in operations management, focusing on those who are responsible for producing the goods and services sold by a manufacturing or service organization. This course will be taught with as many practical examples as possible. Topics include process analysis and design, quality and productivity management, Just-in-Time (JIT) analysis, and the role of these topics in formulating and executing competitive strategy.

Course Learning Outcomes
Upon completion of this course, students should be able to:
–Demonstrate the key principles involved in the management of operations in manufacturing and service organizations;
–Describe how studying operations management concepts, service issues and associated management issues can improve performance of manufacturing and service operations;
–Appreciate the role of the Operations Manager and comprehend the types of decisions they make;
–Apply operations management techniques to resolve management issues;
–Demonstrate the relationship between customers, corporate management and value creation and the role of technology in linking them;
–Describe the application of project management and human management in operations management.

*Course content subject to change